Shipping Policy & Rates

1. WHEN WILL MY ORDER SHIP?

Your order will be processed and shipped within 1-5 business days after being placed. We are always doing our best to make sure your order is sent as quickly as possible!

2. WHERE DO WE DELIVER?

ratti incantati is not a brick and mortar store so we can not offer local pick up at this time. We are shipping from Ontario, Canada using Canada Post and Chit Chats.

We ship anywhere within Canada, the United States of America, and the rest of the world.

3. SHIPPING RATES FOR ADDRESSES WITHIN CANADA

ORDERS UNDER 500g

These orders are eligible to be shipped via Canada Post's Regular Letter Mail (we are using cardboard mailers). The rates range from CAD $3.19 to $5.47+tax. You can check Canada Post exact current rates by weight here. 
Regular Letter Mail is not tracked.

PARCEL RATES 

Choosing our expedited shipping rates on orders delivered to addresses in Canada means that you never have to pay more than CAD $12.95 + tax for shipping. If the value of your order meets or exceeds $150.00 before taxes and shipping charges, it will be eligible for free shipping.

4. SHIPPING RATES FOR THE USA

We offer 3 shipping rates on orders being delivered to addresses in most continental states:

15 oz and under - CAD $8
15 to 65 oz - CAD $15.95
over 65 oz - CAD $19.95

We are not responsible for any customs, duties, or other fees incurred after the initial transaction has processed.

6. REST OF THE WORLD

We use Canada Post's International shipping rates.

We are not responsible for any customs, duties, or other fees incurred after the initial transaction has processed.

7. OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES OR REMOTE LOCATIONS

In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment. If you wish to cancel your order at this time we will offer a full refund.

8. SALES TAX

All orders are taxed according to your Province, Territory or State.

WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON.
IF WE DO YOU WILL RECEIVE A FULL REFUND.

Please visit our Returns Page for more info on our Refund Policy.