Shipping Policy & Rates
SHIPPING UPDATE 05 June 2025:
As you might know, the Canadian Union of Postal Workers (CUPW) is currently in negotiations with Canada Post. As Canada Post is ignoring the workers' position, the union might go on strike very soon. As a precaution, we've disabled all CP shipping options.
What this means for you: - If you live in the US, your packages should continue to arrive on time.
- If you live in Canada, there won't be an option for cheap, untracked shipments. If you live in a very remote, rural area, we might not be able to send you your order.
-Rest of the World: We won't be able to send anything outside of Canada or the US for the time being. All options outside of Canada Post are too pricey or take too long. We will continue to explore other options and hopefully find a solution.
We believe that the postal office should remain public; we support our postal workers and hope that this will be resolved quickly, with the company agreeing to the fair demands of their workers.
Shipping Policy and Rates
AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.
1. When will my order ship?
2. Order Adjustments
3. Where do we deliver?
4. Shipping Rates for Addresses Within Canada
5. Shipping Rates for the United States of America
6. Rest of the World
7. Oversized orders, Special circumstances, or remote locations
8. Sales Tax
9. Delivery Instructions
10. Damaged Items
11. Online Sales Returns
12. Pre-Orders
13. Product Availability
14. Store Credit/Gift Card Policy
1. WHEN WILL MY ORDER SHIP?
Your order will be processed and shipped within 5 business days after being placed. We are always doing our best to make sure your order is sent as quickly as possible!
1. ORDER ADJUSTMENTS
Changes to existing orders can be made by emailing us at main@rattiincantati.com
Address changes must be made by us. Changing the information on your account will not change the order details on our end. You must email us if you need to update this information.
We may be unable to respond to and process order modification requests before the orders get shipped out so please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.
We are not responsible for customers entering incorrect/incomplete addresses. Should an item not be properly delivered due to an incomplete/incorrect address provided to us - we assume no responsibility for the loss incurred.
3. WHERE DO WE DELIVER?
ratti incantati is not a brick-and-mortar store, so we can not offer local pickup at this time. We are shipping from Ontario, Canada, using Canada Post and Chit Chats.
We ship anywhere within Canada, the United States of America, and the rest of the world.
4. SHIPPING RATES FOR ADDRESSES WITHIN CANADA
PARCEL RATES
Choosing our expedited shipping rates on orders delivered to addresses in Canada means that you never have to pay more than CAD $13.95 + tax for shipping.
If the value of your order meets or exceeds $200.00 before taxes and shipping charges, it will be eligible for free shipping.
ORDERS UNDER 500g
These orders are eligible to be shipped via Canada Post's Regular Letter Mail (we are using cardboard mailers). The rates range from CAD $4.19 to $6.47+tax. You can check Canada Post exact current rates by weight here.
Regular Letter Mail is NOT TRACKED and comes with NO INSURANCE, which means that all sales are final. Chances of Canada Post losing your mail are minimal, still, by choosing this option, you understand the inherent risk that comes with it.
We currently do not offer untracked Letter Mail.
See Shipping Update at the top of the page.
5. SHIPPING RATES FOR THE USA
We offer 3 shipping rates on orders being delivered to addresses in most continental states:
15 oz and under - 6.75 USD
15 to 65 oz - 13.25 USD
over 65 oz - 16.25 USD
While we cannot guarantee delivery times with USPS, parcels have so far been delivered within 7 working days of shipping.
We are not responsible for any potential customs, duties, or other fees incurred after the initial transaction has been processed.
6. REST OF THE WORLD
We currently do not ship outside of Canada and the US.
See Shipping Update at the top of the page.
7. OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES, OR REMOTE LOCATIONS
In certain extraneous cases, additional shipping charges may be required. In these situations, you will be contacted to arrange payment. If you wish to cancel your order at this time, we will offer a full refund.
8. SALES TAX
All orders are taxed according to your Province, Territory or State.
9. DELIVERY INSTRUCTIONS
You can provide special delivery instructions in the notes section provided at checkout. If you have a last-minute change/request or instructions that require special attention, please contact us ASAP at main@rattiincantati.com
10. DAMAGED ITEMS
In the unfortunate event that you receive any damaged items in your parcel, please contact us at main@rattiincantati.com with your order number and a description of the problem. Please also provide a photo of the problem if possible.
If the parcel you receive is damaged, please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return, or discount any damaged items.
We are not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered. If you are concerned about theft/porch pirates, please request a card for pickup in the checkout notes.
11. ONLINE SALES RETURNS
Should you decide you do not want a product within 14 days of delivery or pick-up, we will gladly offer a refund upon return of the product, less any shipping costs incurred to us (whether free shipping or flat rate). The product must be in original condition, unopened, and must arrive at us in that same condition. You will be responsible for any shipping costs associated with the return.
12. PRE-ORDERS
Orders containing Pre-Order items will be held until ALL products in the order have been released.
13. PRODUCT AVAILABILITY
All orders are subject to product availability. If an item is not in stock/or oversold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold, we will still ship the rest of your order free of charge.
14. STORE CREDIT/GIFT CARD POLICY
Should a Store Credit/Gift Card be issued to a customer for any reason (Buylist/Trade Submission, Alternative method of Full or Partial Refund of an order, etc.), it is non-refundable and cannot be transferred or converted to another payment method or currency.
WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON.
IF WE DO YOU WILL RECEIVE A FULL REFUND.
Please visit our Returns Page for more info on our Refund Policy.